I won’t ever be returning and I will be advising people to not go there. I took some new customers during the August eat out promotion, singing the place’s praises, perfect time to go, ect. Immediately I notice that not all the food is there and asked the server what was on the plate, she didn’t seem to know, so I pointed out it was missing the beef rib, she took it away to come back saying the kitchen said it was perfect. Our next order of drinks were pretty much slammed down on the table as she was turning to leave as quickly as possible. looking forward ro return again soon, I have never in my life been treated so badly or been spoken to like I was at this restaurant. Extremely friendly even when its busy and the...More, My fiance and i came here as we love American food / BBQ food. Proudly independent, open 7 days a week! A girl with brown girly hair came back and...rudely blamed it on us and said the booking was done online and there was nothing they could do, her attitude was appalling. It was not busy and 3-4 minutes later...More, Love love love the Craft and Cleaver! As we did I told a male member of staff to cancel our booking as we had been sat over 20 minutes without being served, to which he half heartedly mumbled sorry. He didn’t listen to a word I said and I am completely gobsmacked and disgusted with how badly we were treated and how aerial spoke back to me. Proudly independent, open 7 days a week! The staff were really friendly and accommodating and the food and cocktails were insanely good! St Albans is a great place for idiosyncratic eating, away from chains- although there are plenty in the town, you could eat out every day for weeks without going to the same place twice- and although a Punch Tavern operation, the Craft and Cleaver fits in well with this ecosystem. The way she spoke to us was like it was our fault and she was so annoyed at us, this was before we had barely got in the door. Craft & Cleaver is an Industrial, Brooklyn-Inspired Barbecue Joint & Bar – bringing authentic wood-fired Barbecue, expertly-sourced Craft Beer & awesome Cocktails to St. Albans. Comfort food; Craft and Cleaver very recently started a weekly ‘Barbecue Feast’ Delivery service with a different ‘Feast’ each week. So I went over to speak to the manger, there wasn’t one in. She came back with the coleslaw, not exactly placed on the table nicely for us, by this time I’ve given up and can’t be bothered to ask for the pickles too. I won’t ever be returning and I will be advising people to not go there. Craft and Cleaver: Beer and meat! Quality and quantity decreasing, prices increasing, and don’t get me started about the service! We went for some bbq wings to...More, This is the version of our website addressed to speakers of English in United Kingdom. We even tried the marshmallow shots (which are made in-house by...bar staff) and it was out of this world! Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. I tried to explain to him why we weren’t happy but he interrupted me, told me we shouldn’t have been rude, that the customer isn’t always right, that it was our fault, that we should be the bigger people and not be rude even if they were, tried to shut me up and said “what is it you want, discount?”, argued back at me when I said there was no customer service his response was yes there is our staff are good and that maybe one of them was having a bad day. Restaurants. Industrial Pub & Smokehouse specialising in authentic Low N’ Slow BBQ, Cocktails & Craft Beer Even though they also said you can’t book online for more than 6 people. Staff couldn’t have been more welcoming or gone to more trouble, and food was so good. We’re all about Barbecue, Beer & Cocktails, service with a smile & good music. However that’s where my praises stopped. The cooks here prepare tasty beef brisket, smoked meat and bacon. A girl with brown girly hair came back and...More, One of my favourite places to eat in St Albans, I go there fairly regularly, taking new customers most times, despite my previous poor review, they’re generally very good. - See 411 traveler reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. Ultimately the servers are the face of the restaurant, so not a great experience. I took some new customers during the August eat out promotion, singing the place’s praises, perfect time to go, ect. customer service was good. Will not be recommending. The lady Megan refused to swap out the pork options for something else in the ‘platter for two’ even thou I was willing to p 62 Catherine St, St Albans, AL35BU. Hotels near Redbournbury Watermill and Bakery, Italian Restaurants with Outdoor Seating in St. Albans, Mediterranean Restaurants for Families in St. Albans, Restaurants for Group Dining in St. Albans, Restaurants for Special Occasions in St. Albans, Restaurants with Outdoor Seating in St. Albans. Extremely friendly even when its busy and the...food is absolutely out of this world!! Ordered the go to for new customers, the platter, knowing the quality to be expected. Bare in mind I’ve got a menu in front of me... again I ask her what’s meant to be on there, she tells me she knows it’s missing the coleslaw/pickles. It was served to us very quickly, great I thought! Craft & Cleaver, Saint Albans. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Then they got our order wrong, bought the bill to us before we had even got our deserts. Reserve a table at Craft and Cleaver, St Albans on Tripadvisor: See 414 unbiased reviews of Craft and Cleaver, rated 4 of 5 on Tripadvisor and ranked #51 of 315 restaurants in St Albans. Craft & Cleaver is an Industrial, Brooklyn-Inspired Barbecue Joint & Bar – bringing authentic wood-fired Barbecue, expertly-sourced Craft Beer & awesome Cocktails to St. Albans. Home Eat & Drink Craft and Clever. Staff were very friendly and attentive. Welcome to Craft & Cleaver. It seems now you get less, noticeable differences are the lack of jalapeños sausage which were amazing, and the bank breaking corn on the cob. Details & Location; Details & location. Transport. While they shadily reduce the amount of food you get, for example the platter is now nearly £50, was around £34 when I first went there, and somewhere in between last summer, certainly not as high as it is now, for that money you used to get a ton of food. CRAFT AND CLEAVER, St Albans - Updated 2020 Restaurant Reviews, Photos & Reservations - Tripadvisor. While they shadily reduce the amount of food you get, for example the platter is now nearly £50, was around £34 when I first went there, and somewhere in between last summer, certainly not as high as it is now, for that money you used to get a ton of food. We...left very satisfied and highly recommended to friends and family.More, We made a booking during the government eat out to help out scheme for mid afternoon. If they had been polite and apologetic to start with we wouldn’t have minded the error, things happen but this was shocking from start to finish! We arrived early but were told it was fine, our table was ready, take a seat and someone will be over. We are so sorry that you have to close...More, Me and my partner have been several times and we always leave happy, full and content. Our next order of drinks were pretty much slammed down on the table as she was turning to leave as quickly as possible. Lots of choice on food menu, i had wings and mac and cheese, my fiance had brisket and chicken combo. Overall I’d say poor from start to finish, I shouldn’t need to ask more than once for the correct food and that should be the initial order, I will be giving it some time before I go back, as it just doesn’t seem worth it anymore.More, Been a massive fan of this place since it opened and it never disappoints!! Small losses I’m sure but not so much when coupled with the increasing prices. The staff have brilliant craic if you fancy a pint on your lunch break or for a pitstop in town at the weekend!! Hotels near Redbournbury Watermill and Bakery, Italian Restaurants with Outdoor Seating in St Albans, Mediterranean Restaurants for Families in St Albans, Restaurants for Group Dining in St Albans, Restaurants for Special Occasions in St Albans, Restaurants with Outdoor Seating in St Albans. Craft & Cleaver is an Industrial, Brooklyn-Inspired Barbecue Joint & Bar – bringing authentic wood-fired Barbecue, expertly-sourced Craft Beer & awesome Cocktails to St. Albans. The most delicious bbq you could wish for! We called twice, checking 8 was ok and that we had to be outside because there was 8 of us. Due to certain dietary reasons I can’t eat pork. Staff were very friendly and attentive. 62 Catherine Street, St Albans AL3 5BU England. She leaves again, clearly annoyed at her difficult customers, saying something to the bar, which wasn’t a good look. Close to Bus Routes; Close to Railway Station; Nearby Bus Routes (10m) 34, 300, 301, 653 Nearby Station (< ½ mile) St Albans City Lots of choice on food menu, i had wings and mac and cheese, my fiance had brisket and chicken combo. The way she spoke to us was like it was our fault and she was so annoyed at us, this was before we had barely got in the door. We were so upset by the situation and decided to leave. We even tried the marshmallow shots (which are made in-house by...More, It’s my second time here and the first time was amazing the waitresses were amazing but the second time it wasn’t best as we were sat on uncomfortable chairs and it took ages for us to be acknowledged and they also missed some of our...More, Have been a number od times, food is always great. Holiday Rentals. We...More, We made a booking during the government eat out to help out scheme for mid afternoon. Craft & Cleaver - 62 Catherine Street, AL3 5BU Saint Albans, UK - Rated 4.5 based on 76 Reviews "My shroom burger was truly delicious. Just to say thank you for a fantastic dinner yesterday evening, before we sadly have to enter Tier 3 again. Bare in mind I’ve got a menu in front of me... again I ask her what’s meant to be on there, she tells me she knows it’s missing the coleslaw/pickles. As we did I told a male member of staff to cancel our booking as we had been sat over 20 minutes without being served, to which he half heartedly mumbled sorry. Small losses I’m sure but not so much when coupled with the increasing prices. You will try nicely cooked pudding, waffles and brownies. Over 20 minutes later we still hadn't been served by any one of the several members of staff that were milling about. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Then they got our order wrong, bought the bill to us before we had even got our deserts. He didn’t listen to a word I said and I am completely gobsmacked and disgusted with how badly we were treated and how aerial spoke back to me. more. Otherwise the lack of 50/50 fries is a big loss in my opinion but we’d lost those by Xmas last year, so that wasn’t a shock, and there’s always the upsell to sweet potato fries (They used to nail a sweet potato fries). - See 410 traveller reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. Immediately I notice that not all the food is there and asked the server what was on the plate, she didn’t seem to know, so I pointed out it was missing the beef rib, she took it away to come back saying the kitchen said it was perfect. Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Firstly the prices have gone up considerably over...the last year. order I would go again because of the food but I was a little disappointed with the service. Good job lads!More, My fiance and i came here as we love American food / BBQ food. Extremely generous portions, courteous and friendly staff and delicious cocktails. They messed up our booking, we booked for 8 and they had it down for 6. Find out what's popular at The Craft and Cleaver in St Albans, Hertfordshire in real-time and see activity I mean it’s only been 2 times we’ve had to ask after initial order... our original server eventually comes back to make sure everything is ok, I ask for the coleslaw and pickles that’s she pointed out was missing. We were not disappointed. food is absolutely out of this world!! 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